General & Legal Page

Frequently Asked Questions

What’s mates' rates?

We’ve partnered up with some of the best brands and local Australian businesses to offer our members exclusive discounts that can help save you thousands in everyday purchases! To access this, simply login to your members portal and view the instructions to claim your discount for a specific business.

How does the entry number system work?

Our new entry number system ensures complete transparency and peace of mind knowing your entry is being included in a giveaway. Every member gets allocated unique six digit entry combinations based on how many entries they have. If you have 5 entries you will receive 5 x 6 digit unique combinations in your members portal. At the time of a live draw, our team will reverse draw the winners starting from 3rd, 2nd and 1st. If your unique combination gets drawn, your name appears upon the digital screen where we will be giving you a call to let you know that you’ve just won. Simple.

What does it mean that I’ve received an entry that contains numbers and letters?

We now allocate a combination of entries that contain letters and numbers. When your entries are generated you may recive these combination entries. Our first barrel will contest in numbered and letters balls.

Where do i view my entry numbers for a draw?

You can view your random numbers in the dashboard or you can check your emails as we send them out as well.

Do I still win if I don't watch the live draw or answer my phone?

Yes, if your entry numbers are drawn you have 3 months to claim your win so don’t stress if you can’t answer instantly on the live draw, but we will keep calling you and emailing to let you know that you've won.

What happens if a payment comes out and I've already been given my numbers?

The system will instantly generate 1 x 6 digit unique combination for you for however many promotions we currently have running!

Where to send general inquiries?

If you have any queries, please send us an email at or contact us at 1300 683 688.

Privacy Policy

You can read our Privacy Policy Here.

Terms & Conditions

You can read our Terms & Conditions Here.


If you have any queries, please send us an email at or contact us at 1300 683 688.